Public Service & Anti‑Corruption Reforms

Reformatics has world-class experience of designing and implementing modern, efficient and effective public service delivery processes. By applying a range of innovative approaches to service delivery and customer experience, our consultants excel at aligning customer demand with technical roadmaps and workload forecasting thus improving quality of service as well as customer communication and satisfaction, and reducing the cost of providing public services.
Reformatics’ experts have an excellent track-record of not only advising governments worldwide, but also designing and supplying an innovative made-in-Georgia concept of “one-stop” public service delivery through Public Service Halls, in which hundreds of services are delivered in one space.  
Our skilled experts, who have hands-on experience of the planning and introduction of anti-corruption reforms, provide governments with a range of advice on how to reduce and eliminate corrupt practices such as bribery and extortion in different sectors of public administration including tax and customs, government services, education and health sectors. Thanks to our unique background and track record of fighting corruption as well as lessons learned from Georgian and international experience, Reformatics can create feasible governance reform agendas adapted to local needs and circumstances. Our advice on anti-corruption reform ranges from in-depth structural and institutional redesign to procedural and legislative reform, helping to either put a stop to existing corruption and/or to prevent future corrupt practices.