Central and Eastern Europe

country of Eastern Europe

Period: October 2013—September 2015

Project: Improvement of economic situation, external and international economic relations and general perception of the country

Project overview
Within the framework of our consultancy project in this Eastern European country, which prefers to remain nameless, Reformatics provided strategic consulting in connection with the World Bank’s DB annual report, government service delivery and streamlining of service delivery procedures, corporate taxation, relations with credit rating agencies and investment banks, attracting FDI and achieving robust growth.

Our experts developed a set of recommendations and practical, tailor-made advice to improve the country’s DB ranking through regulatory reform and government service delivery simplification, as well as its macro-economic competitiveness through economic and fiscal reform. In addition, recommendations on sectoral policies were also developed in the area of education, healthcare, public procurement and pension systems.

Thanks to Reformatics’ advice, the country achieved a relatively high growth rate in 2014 and 2015 if compared with regional peers, and improved its competitiveness—as reflected in the upgrade of its sovereign credit rating by Moody’s.

country of Eastern Europe

Period: October 2015—February 2016

Project: Recommendations for a five-year economic development programme

Project overview

Within the framework of our consultancy project in a country of Eastern Europe which prefers to remain anonymous, Reformatics assisted and supported the government of this country to design a five-year economic development programme aimed at accelerating economic growth and improving competitiveness.

Reformatics provided 60 specific recommendations for reform in 8 areas such as a) enhancement of macro-economic and fiscal sustainability, as notably reflected in the investment-grade credit rating, b) support to entrepreneurship and creation of a friendly environment for business development, c) delivering public services through a citizen-centred approach, d) better targeting of social assistance to assist the most needy, e) improving the financing of education, f) providing affordable and effective healthcare to citizens, g) improving the performance and privatization of state-owned enterprises, h) creating jobs and diversifying the economy by stimulating investments in flagship projects.

Most of our recommendations were endorsed by the government in question and integrated in the reform plan.


Period: October 2015—January 2016

Project:Improving country competitiveness and supporting the reform of Albania’s customs service, taxation regimes and fiscal and budgetary policies

Project overview

Within the framework of our consultancy engagement and in collaboration with Tony Blair Associates, Reformatics’ team provided advice and detailed recommendations to improve tax and customs regulations as well as administration in Albania and help the country streamline its fiscal and budgetary policies, as well as DB recommendations and implementation support.

To ensure that targets were met, our recommendations included the institutional and structural unification of Albania’s tax and customs authorities, the improvement of small business taxation regimes, the further improvement of tax legislation and making the country more business-friendly, improving the performance of customs and the establishment of a customs ‘one-stop shop’.

Moldova, Ukraine, Georgia

Period: April 2015—March 2018

Project:Research and policy advice on the EU’s Association Agreements (AAs) and Deep and Comprehensive Free Trade Areas (DCFTAs) with Ukraine, Moldova and Georgia

Project overview

Funded by the Swedish International Development Agency (Sida) and in partnership with the Centre for European Policy Studies (CEPS), a Brussels-based think-tank, Reformatics has been commissioned to carry out a three-year project to identify and analyse the legal, political and economic implications of the Association Agreements and Deep and Comprehensive Free Trade Area agreements signed between Georgia and the European Union.

In Moldova and Ukraine, similar work is undertaken by Expert-Grup and the Institute for Economic Research and Policy Consulting respectively.

Since the agreements comprise much extremely technical information, our group of experts is producing a comprehensive yet user-friendly overview of AA and DCTFA regulations and implications, explaining in readily understandable and concrete terms what the legal commitments undertaken amount to and describing the challenges of implementation for both the public and private sectors. The project thus aims to help policy-makers and stakeholders shape their political and economic reform agendas, and to produce qualified and insightful analysis of politically and economically relevant AA and DCFTA topics.


Period: March 2016—April 2016

Project: SWOT Analysis of the EU-Moldova Deep and Comprehensive Free Trade Area (DCFTA)

Project overview

Under this consultancy project, implemented in cooperation with the EBRD, Reformatics analysed the main strengths, weaknesses, opportunities and threats (SWOT) of the EU-Moldova Deep and Comprehensive Free Trade Area (DCFTA) while taking into consideration the broader political and economic context in the EU and its neighbourhood.

Moldova’s DCFTA with the EU implies extensive regulatory requirements and approximation obligations for Moldova, and Reformatics’ team of experts carefully and thoroughly evaluated the agreement’s potential economic benefits and costs based upon the results of the first 18 months of DCFTA implementation.


Period: August 2016—December 2016

Project: Front office operations expertise for the improvement of Albania’s public service delivery and making it citizen-friendly.

Project overview
Within the framework of World Bank financed consultancy engagement, the aim is to support ADISA and MIPA in Albania with the systems, processes and instruments for successful establishment and operation of an institutional and centralised front office (FO). Under this project, our team develops ADISA FO Physical Layout model with a set of components and standards for the physical layout of two types of interface with the citizens, proposes a scenario framework on the organizational structure, develops guidelines based on ABC classification of services within the ADISA FO, drafts a plan of the training activities for the staff and ADISA headquarters as well as training of trainers for the first two years of the FO implementation and elaborates a manual for ADISA FO staffing framework, including HR policy, competency, skills and ToR for technical assistance and training of FO staff and cultural change programme for ADISA FO staff.

The project will provide the Client with a set of guidelines and operational documents for operation of a citizen interface in both scenarios: institutional FOs and in the CSC.